Returns & Exchanges

At Touchstone Home, we want you to be completely satisfied with your purchase. If a piece doesn't perfectly fit your space, we offer a 30-day return window for most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer care team with your order number to begin the return authorization process.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all hardware, instructions, and protective materials are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned furniture, we will issue a full refund to your original payment method within 5-7 business days.