Frequently Asked Questions
Everything you need to know about enhancing your living space with Touchstone Home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on your home decor and furniture?
Yes, all Touchstone Home furniture comes with a limited one-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that return shipping fees may apply for non-defective items.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking link. For large freight items, our carrier will contact you directly to schedule a convenient delivery window.
Are the materials used in your products sustainably sourced?
Touchstone Home is committed to quality and ethics. We prioritize suppliers who use FSC-certified wood and eco-friendly finishes whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Shop Pay Installments for larger purchases.